Manage Updates

When a new Sage Timberline Office update becomes available, the system notifies those team members who have a subscription for new update availability. Set up the frequency with which the system checks for updates in Change settings > Frequency.

You can also check for new updates at any time. Click Manage updates > [Check]. If an update is available, it will appear in the Updates pane.

Downloading updates to your server is automatic if you enabled automatic downloads in Change Settings > Downloads.

If you have not enabled automatic downloads, you can manually download an update to your server:

1. In the Manage Updates window, select the new update and click [Download].
2. The system sends a message on completion of the download if you set up email notification in Change settings > Email Notifications tab > [Settings].

After an update has been installed on the server, workstation use is not permitted until the same update has also been installed to the workstations. Send a message to workstation users notifying them that an update is pending, and that they should restart their workstations at a scheduled time.

1. Click Manage updates > [Send Message]. [Send Message] becomes available when you have selected an update or a workstation.
2. Type a message; for example, “A new update will be installed on your workstation tonight. Please close all Sage Timberline Office applications before leaving for the day.”
   

Note: Messages have a 100 character limit.

3. Select the workstations that you want to receive the message. All available workstations are selected by default.
4. Click [Send].

1. In the Manage updates pane, select the update.
2. Click [Install Server].
   Note: Several minutes may pass before you receive a prompt to continue. Click [Install Server] only once. You will receive a prompt to begin the installation.
3. Follow the prompts to install the update.
4. View the status of the installation in the Updates pane. Select Show Completed to view the status of updates that have been installed on the server and all workstations.
5. The system sends a message to subscribers of Installation Successful when the update has been installed on the server and workstations.

We recommend that you check the status of all workstations before installing an update. Open Check workstation status to verify that all available workstations are online.

1. In the Manage updates pane, select the update.
2. Click [Install Workstations].
3. View the status of the installation in the Updates pane.Select Show Completed to view the status of updates that have been installed on the server and all workstations.
4. The system sends a message to subscribers of Installation Successful when the update has been installed on all available workstations.

You can restart a workstation remotely using Sage Installation Manager. We recommend that you communicate with the workstation user prior to restarting their computer.

1. Select a workstation in the Manage updates pane.
2. Click [Restart].
3. Click [OK] when prompted to restart the workstation.
4. A message is displayed on the selected workstation advising the user to save their work.
5. After a 30-second delay, the workstation is restarted.

1. In the Manage updates pane, select a workstation.
2. Click [Remote Desktop] to open Microsoft Remote Desktop for the selected workstation.

If a data upgrade is necessary, it must be performed using Tools > Upgrade Files.