Sage Timberline Office

Estimating 9.7.0 Update 1

Main page

9.7 Estimating Update 1

Update 1 contains fixes for the following issues.

Fixes

Means Integrator Quits While Transferring Items to a New Database
In the initial release of Sage Timberline Office Estimating 9.7, Means Integrator quit while transferring data to a new database on a system with Windows Server 2008 (x64). The issue has been resolved with this update.

PJ Integration with Estimating
An issue in the initial release of Sage Timberline Office 9.7 prevented Project Management (PJ) from interfacing properly with Sage Timberline Office Estimating while creating an estimate change request. The issue has been resolved.

Subcontractor and Vendor IDs not transferring from PlanSwift
With the previous release, subcontractor and vendors were not being properly transferred back to the estimate from PlanSwift. The issue has been corrected so that all IDs are now properly transferred.

Notes:

  • If you are not the person who downloads and updates Sage Timberline Office updates, please forward this notice to the correct person in your company.
  • You must have installed Estimating 9.7 in order to install 9.7.0 Update 1.
  • If you install new or additional Sage Timberline Office applications after installing an update, you must reapply the update. You may receive a message to reapply the update. Click [Update] to install the update.

Download Instructions

Download the update:

  1. At the computer where Estimating is installed, click the link below to download the self-extracting file that contains the update.

    http://cdn.updates.timberline.com/SoftwareAlerts/970EstUpdate1.exe
  2. In the File Download – Security Warning window, click [Save]; and if you see the Save As window, select a temporary location on the computer to save the file and click [Save].

    Note: This location must be available to all workstations where Sage Timberline Office Estimating Products are installed. For example, create a folder named "Update" if it does not yet exist, under X:\Timberline Office\Estimating, and then save the file to that location. If you installed to a different location, select the appropriate path.
  3. In the Download Complete window, click [Close].

Update each workstation:

Update each workstation where you installed Sage Timberline Office Estimating Products.

  1. Close the Sage Timberline Office Estimating applications and all Microsoft Office applications on the workstation.
  2. Browse to the location where you saved the file in step 2 of the "Download the update" section.
  3. Double-click the update file.
  4. If a security warning appears, click [Run] or [Allow].
  5. On the Ready to install 9.7.0 Est Update 1 window, click [OK].
  6. When the message This update has been installed successfully appears, click [OK].
  7. Repeat steps 1 through 6 at each workstation where you installed Sage Timberline Office Estimating Products.

Return to top

Additional Support

Online Support Request

If you would like assistance with a solution and your service plan provides online customer support:

  1. Log on to https://customers.sagenorthamerica.com/irj/portal/anonymous/login.

  2. Click Support > Self Service.
    This sends your request directly to Customer Support.

  3. On the My Requests tab under “Create,” click Customer Support Ticket.

  4. Complete the form to submit a support ticket directly to Customer Support.

Phone Support

If you prefer to speak to Customer Support and your Service Plan provides telephone support assistance, call Customer Support at 800-551-8307. Hours are Monday through Friday from 6 a.m. to 5 p.m. PT (Pacific Time).

Upgrading Your Service Plan

If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan:

  1. Call 800-858-7098, or log on to https://customers.sagenorthamerica.com/irj/portal/anonymous/login.

  2. Select Anonymous Portal Access on right.

  3. Click Support > Self Service.

  4. On the My Requests tab under “Create,” click Customer Service Request.

  5. Complete the form to submit a service request.

© 2010 Sage Software, Inc | All rights reserved | Copyright/Trademarks.

This e-mail is considered a transactional or relationship message, which is specifically excluded from the federal law regulating e-mail communication.

Sage Timberline Office
15195 NW Greenbrier Parkway
Beaverton, OR 97006